Thunder Care
IT & Device care that keeps your organization running smoothly.
A complete IT service and equipment care system that helps your teams work uninterrupted. Resolve issues faster, reduce downtime, and improve the employee experience.
Service Overview
May 10 - May 16, 2025128
Open Tickets
+24% vs last week
45
Requests Today
+12%
83
Resolved Today
+18%
98%
SLA Achievement
+5%
Recent Tickets
- INC-2025-0512In ProgressNetwork not stable
- SR-2025-0511AssignedInstall Microsoft 365
- INC-2025-0510ResolvedPrinter not working
The challenge
IT and device issues happen every day and impact productivity. Without a streamlined process, it's hard to respond and deliver a great experience.
What Thunder Care can do
Manage IT & devices in one place. Fast. Reliable. Simple.
Thunder Care gives your team the tools to deliver fast support, manage assets, and keep operations running without disruption.
- Omnichannel ticketing (Web, Mobile, Line OA)
- Automated workflows and smart routing
- SLA management and real-time tracking
- Asset & device management
- Knowledge base and self-service portal
- Reports & analytics for continuous improvement
Create a new ticket
Request type
IT Support
Category
Network & Internet
Cannot connect to Wi-Fi in the office
SubmitTicket #INC-2025-0512
Assigned to
David Lee (Network Engineer)
Due date
May 16, 2025 · 12:00
How it works
Submit
Users submit tickets via web, mobile, or Line OA
Route
Tickets are automatically routed to the right team
Resolve
Technicians work and update in real time
Resolve & Close
Issue is resolved and ticket is closed
Monitor
SLA and performance are monitored
Analyze & Improve
Reports & analytics drive better service
Key capabilities
Ticketing & Workflow
Smart ticket management and automation
SLA Management
Define SLAs, track, and measure compliance
Asset & Device Management
Track and manage IT assets and devices
Preventive Maintenance
Plan and manage preventive maintenance
Knowledge Base
Self-service articles and how-to guides
Reports & Analytics
Insightful dashboards and custom reports
Ideal for every organization
Corporate
Improve employee productivity
Retail & Branch
Fast support across multiple locations
Manufacturing
Keep operations continuous
Education
Support staff and students
Healthcare
Reliable IT for critical services
Government
Deliver better public services
Works seamlessly with ThunderOne Platform
Thunder Care connects with communication, asset intelligence, and other modules to deliver complete operational excellence.
Explore the platform
ThunderOne PlatformReady to take better care of your IT & devices?
Let's talk about how Thunder Care can work for your organization.
Takes about 1 minute • No long forms